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Support Center
Getting Started
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How do I know which Hashtracking Subscription plan to register for?
Hashtracking subscription plans are designated as Personal, Bronze, Silver, Gold and Platinum levels. Please check our Pricing page for current prices and features. Subscriptio...
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I'm having trouble confirming my email address
Our registration process requires that you confirm your email address. This ensures that you are the owner of the email address, which will be your account username. An email addr...
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What happened to the old Hashtracking "Free Report?"
We no longer offer Free Reports. You can, however, register for a Free Trial Account. This full-featured test drive gives you the opportunity to set up a single tracker and try ou...
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How far back will Hashtracking track my hashtag(s)?
Hashtracking was designed to be used primarily for hashtags you wish to track and collect data on in the future. However, we know that there are times when you might wish to collec...
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Troubleshooting
You will need to be able to receive email from accounts@hashtracking.com. Please ensure that is whitelisted with your email service. You will need to disable pop-up blockers to r...
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Is it Possible to Get the Lifetime Performance of a Hashtag ?
While it's not a normal part of our service, we might be able to give you a day-by-day count of Twitter posts for a hashtag over the past year or longer. For more detailed data, s...
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What are Historical Credits?
Hashtracking purchases historical data from third party providers. In order to simplify the process of passing along this data to you, we have created a credit system. This system ...
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What is the Difference Between a Tracker and a Hashtag?
A Tracker, is an active Hashtag, collecting content and data live from either Twitter or Instagram. While you may have an unlimited number of inactive Hashtags and data from past...
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How Do I Connect/Authorize My Account for Instagram Collection
Per Instagram data collection requirements, you are required to authorize with a valid Instagram account before you are able to collect data and analytics on Instagram. It is qui...
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What if I only need a single (recent activity) Hashtag report for Twitter or Instagram?
It’s easy to get a snapshot and report of recent activity using our PDF Hashtag Explorer Tool located on our home page. No subscription is needed. The Hashtag Explorer is also ...
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email: support@hashtracking.com
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